If you have a question that is not listed in our FAQ page, contact our customer support service during their hours of operation. We have no problem answering your questions and helping you out as much as we can. We may even add your question to our FAQ page.
Because we do our billing at the end of the month, refunding is not a problem. However, you cannot cancel an order that has already been completed and e-mail to you. If you are not satisfied with the way your artwork came out, reply back with details on the problem areas and we will fix them. We are not responsible for any errors that are made once the production of your artwork has begun. We insist you view your artwork thoroughly before going into any kind of production (see Terms and Conditions).
We strive for the highest level of satisfaction. That means if your artwork doesn’t turn out the way you had expected, we will go back and correct it free of additional charge. We have no trouble going back as many times as we need to make sure your artwork is exactly what you need.
Once your artwork is completed, you will receive a notification in your email inbox of the completion with a link to download your file. You can also log in and check your orders to see their progress and completion. Under the “Download Jobs” page, you can view all of your past and present orders and download straight from the site.
If there is a problem with retrieving the file, please contact our customer support service during their hours of operation for additional assistance.
After logging into your account, click on “My Account.” This will take you to an information page listing all of your sign up information, including username, password, and payment options and information. Here you can change any information as need. Click “submit” to save all changes.
After you have signed up and logged in to your account, click on Send Artwork. Click the "select file" button to select all of the files you want to upload for your order. They will appear in the box on the left. Once you have selected all of the files you want to submit in the box on the left, click the "upload files" button that is located in the middle of the boxes.
A status bar will appear to indicate when uploading is complete. Once uploading is complete, you can fill out the order information below and click the "submit" button to complete the process. If the order was properly submitted, you will receive a confirmation email with the order details. If you do not receive the confirmation email or have any other complications, please contact a customer service representative.
Absolutely not! We strive to protect the privacy of customers and secure their information from any third party viewing. All account information is private and can only be viewed by our customer support team and the customers themselves.
Your completed file is saved on our secure server in the folder labeled with the name or company name that you signed up. Original and Completed files are stored on the out databases for no more than 60 days due to the qty and size of files being uploaded and download.
If not specified otherwise, you will receive the artwork as a photoshop format. We can also provide a tiff or gif file as well. If there is another format that is required, we ask that you notify us in the File Instructions box when submitting the order.
Please be cautious on the specific file you ask for. If you choose one format and need another we might need another full business days to return the files. Due to the uploading time and time converted to another format.
Uploading a large file is dependant upon the speed of your Internet provider. Typically files that fall below 50mb will upload fine without any hassle. For larger files, you may need to zip the file to compress the size or contact our customer support services during their hours of operation for further assistance
The number of files that can be uploaded is dependant upon the speed of your Internet server and size of the file. Most orders between 1-50 please use our online form. For a large number of files (50+), please contact customer service for direction on uploading, turnaround time and price. If an uploading error occurs, contact our customer support service during their hours of operation for additional assistance.
The problem with importing bitmaps into Adobe illustrator is that it automatically places them on white backgrounds with no transparency. If you opened this file in photoshop, which is a program that supports background transparency, you would see that the white box is no longer there because the images have been clipped. It doesn't matter what format the file is saved in, Adobe Illustrator will always open it with that white background. If you want to edit these without the white background, you need to have a program that supports transparency.
We provided services that allow us to complete your image within 24 hours. For large orders (Orders over 50 pcs) we will quote you a turnaround time based upon the level of difficult and number of images
On your banking statement, your credit card transaction will say copyartwork.com, not [email protected]. J6D Inc. is the mother company of [email protected]. We will send an open statement report a couple days before the end of the month. On the last business day of the month all payments are due, and we will slide your credit card that you signed up with. After billing, if the payment has not been made, payments are late and your orders will be placed on hold. A notification will be sent out to your email letting you know that the card was declined.
We will send an open statement report a couple days before the end of the month. We will also send a PayPal Payment Request to your email address. On the last business day of the month all payments are due. After that time we will send off any PayPal reminders that haven't been paid. After billing, if the payment has not been made, payments are late and your orders will be placed on hold.
If you have a dispute on billing, please contact us at [email protected] as soon possible. If you need us to send an individual invoice for each daily transaction, please let us know and we will email you one ASAP.
We treat these companies as 2 different companies. We respect all of our clients’ information and know some clients will not sign up for an account. We will feel this will respect the client’s privacy that chooses not to use theclippingpath.com by not transferring information automatically.
We understand you might comfortable giving my credit card information out to a website I don't know.
Paypal. We can Paypal you a bill (once or twice a month) or you can pay us whenever job is done. Our PayPal account e-mail is: [email protected]. The draw-back is that once we bill your account (once or twice a month), your account is on hold until the bill is paid.
Clipping path is a vectored path that outlines a shape or image allowing you separate and remove the image within the path from it background.
USA Customer Service: Our customer service is located in Southern California. Call, Email, or even come by with any questions or comments.
Files Your Way: We can work on 1 file or 1000s for you. We can convert, clip and manipulate images to your specs within less than 24 hours.
Great Prices: We have low flat rates depending on the complexity. Easy: $1.20 Medium: $4 *** Hard: $7
At TheClippingPath.com we provide the highest quality clipping paths and photoshop touch up work, all done by hand by our talented artists. We also have friendly and helpful customer service and fast turnarounds, all while keeping prices low.
We are a USA based company located in Southern California. To keep the lowest prices possible our artwork service is streamlined to cut down on time, saving you money in the process. Since our vector artists are knowledgeable in the industry, they can set up files as needed for each situation.
We can clip and remove backgrounds, or separate speficic areas of a photo, or just touch up and make a photo look better. Our artists are flexible and will help you achieve the results you are wanting.
Quality is important to you, and we understand that when a designer is creating something by hand there is always a chance that something can go wrong. That is why we do all corrections for no addtional charge to ensure you are satisfied with your file before there is any payment. Customer satisfaction should never be undervalued.
With your free account you can get quotes for free and with no obligation, and upload clipping path requests, photoshop edit requests, and various others.
Email us anytime at [email protected] with any questions and we are always happy to assist you and help you get it done without the headache.
